Vacation RentalTurnover & Guest ServicesRequest Property SupportInformation
Answers for Airbnb, Vrbo and vacation rental owners and property managers in Greater Houston, Galveston and select Texas coastal communities. Understand the cleaning scope, linen process and scheduling requirements before requesting service.
We evaluate Airbnb, Vrbo and other vacation rental properties in Greater Houston, Galveston Island, Tiki Island, Jamaica Beach, Surfside Beach, Freeport and nearby Texas Gulf Coast communities. Service depends on property fit, travel routing, reservation pace and crew availability.
Each approved property has an agreed cleaning scope and visual reset guide. A turnover can include cleaning kitchens, bathrooms and living areas; bed and towel resets; approved supply checks; properly bagged household trash removal to exterior bins; completion photos; and reporting visible damage or missing items. Laundry handling and additional services are confirmed during onboarding.
No. We provide turnover cleaning, linen care, approved mid-stay refreshes, fabric care and guest-ready setup services. The owner or management company remains responsible for reservations and property management.
Same-day service is evaluated by property, access, laundry requirements, crew availability and the confirmed checkout/check-in window. It is not guaranteed until accepted.
Sufficient backup sets prevent the crew from waiting on laundry and protect the next check-in time. We recommend a three-par system for frequently turning properties.
Only with written authorization. Property-owned items are labeled and tracked, and each property’s inventory remains separated.
The assigned crew photographs and classifies the condition, notifies the approved contact and records whether treatment or replacement is required.
Yes, at participating properties. Requests require property verification, host authorization when applicable, availability and payment.
Yes. Steam cleaning for carpet, area rugs, upholstered furniture and dining chairs may be scheduled as periodic property care or a separate approved service.
Yes, for approved properties. Additional service can include post-stay trash resets, scheduled curb placement and return, photo verification, overflow reporting and optional bin refreshes. The property must maintain active municipal or private collection, and hauling or disposal is priced separately.
No. A request becomes confirmed only after review, written acceptance and any required payment or authorization.